Support
Answers for the Ultradoc patient app, and a direct line to our support team when you need one.
Medical emergencies. If this is a medical emergency, call 911. For urgent clinical questions, please contact your provider's office directly.
Answers for the Ultradoc patient app. If none of these covers it, send us a message.
Tap Forgot password on the sign-in screen and we'll email you a reset link. If the email doesn't arrive, check your spam folder and confirm you're using the address your practice has on file.
The app looks for your record at practices that have your verified mobile number or email on file. Check that your number is verified and that your name and date of birth match in Settings → Edit personal info, then call the office and ask them to confirm the details they have for you. If your practice gave you a practice code, you can enter that instead.
Check Settings → Push notifications in the app, then confirm notifications are allowed for Ultradoc in your device settings. Both have to be on.
Turn on Settings → Calendar sync and allow calendar access when your device asks. Visits are written to the calendar you choose, and update themselves when a visit is rescheduled or cancelled.
Use the Family section in the app. Children under 13 don't have their own accounts, so a parent or guardian manages their care from their own account. Teens 13 and older can hold their own account.
Turn on Settings → App lock. The check is done entirely by your device, and the result never leaves it.
In the app, go to Settings → Delete account. If you no longer have the app, or the app blocks deletion because you are the only guardian on a family profile, follow the steps at ultradoc.net/delete-account.
Our Privacy Policy covers it in full: no location, no contacts, no ads, and analytics that never carry your name, email, or phone number.
Balances shown in the app come from your practice's billing system, and payments happen on your practice's own payment portal. Billing questions and disputes go to your practice directly.
Message your care team in the app, or call the office. Messaging is not monitored 24 hours a day, 7 days a week. If it's urgent, call your practice, and in an emergency call 911.
Open Messages and choose Ultradoc App Support, a direct line to the people who build the app. It isn't your clinic, and your care team doesn't read it.