Answers for the Ultradoc patient app. If none of these covers it, send us a message above.
- I can't sign in, or I forgot my password.
- Tap Forgot password on the sign-in screen and we'll email you a reset link. If the email doesn't arrive, check your spam folder and confirm you're using the address your practice has on file.
- I don't see my practice in the app.
- Your practice connects you from their side, using the phone number and email they have on file for you. If your practice isn't showing up, call the office and ask them to confirm those details match the ones on your Ultradoc account.
- I'm not getting notifications.
- Check Settings → Push notifications in the app, then confirm notifications are allowed for Ultradoc in your device settings. Both have to be on.
- My appointments aren't on my calendar.
- Turn on Settings → Calendar sync and allow calendar access when your device asks. Visits are written to the calendar you choose, and update themselves when a visit is rescheduled or cancelled.
- How do I manage care for my child or a family member?
- Use the Family section in the app. Children under 13 don't have their own accounts — a parent or guardian manages their care from their own account. Teens 13 and older can hold their own account.
- How do I lock the app with Face ID?
- Turn on Settings → App lock. The check is done entirely by your device, and the result never leaves it.
- How do I delete my account?
- In the app, go to Settings → Delete account. If you no longer have the app, or the app blocks deletion because you are the only guardian on a family profile, follow the steps at ultradoc.net/delete-account.
- What does the app collect about me?
- Our Privacy Policy covers it in full: no location, no contacts, no ads, and analytics that never carry your name, email, or phone number.
- I have a question about a bill.
- Balances shown in the app come from your practice's billing system, and payments happen on your practice's own payment portal. Billing questions and disputes go to your practice directly.
- I have a clinical question.
- Message your care team in the app, or call the office. Messaging is not monitored 24 hours a day, 7 days a week — if it's urgent, call your practice, and in an emergency call 911.