Pediatrics
Parents write, and the thread says so
At Cedar Pediatrics, parents message for each child and every bubble names who wrote it. Reminders to a shared family phone name a child by first name, and leave a teenager's name out.
Messaging· Platform
Patients message your practice in the Ultradoc app. Orpheus reads each message, flags what's urgent, and routes it to the right care group, while your team settles it in staff chat.
Route an urgent message to the nurse and open a task?Ultradoc does that.
Messaging
Nurse line
Thanks, I'll pick it up Thursday.
Is the lab open on Saturday morning?
Feeling much better today.
Thank you, will do.
Got it, see you then.
Can I switch to the 9:00 slot?
Leo Ortega
(555) 014-2297
Leo Ortega
(555) 014-2297
Hi Lucia, Leo's strep test came back negative. Fluids and rest, and message us if the fever climbs.
App · Nurse line · 4:52 PM
Lucia Ortega · Parent
Thank you, will do.
App · Nurse line · 5:10 PM
Details
Patient
Orpheus Activity
No activity yet
Orpheus Summary
Strep test negative; family advised on fluids and rest.
Nursing
KM8:02 AM
Kenji Morales
8:30 AM
A parent messages the Nurse line about a child's 103.4 fever. Orpheus marks the message urgent, flags it for the Nurse care group, creates a task, and tells the family the care team was notified. In staff chat the doctor asks the nurse to call, and the nurse replies to the family in the thread.
Follow one reply at Harbor Women's Health, from the text on a patient's lock screen to a task on the front desk's list.
Slide 1 of 4: The text
Orpheus reads every patient message, keeps the thread's summary, and turns requests into tasks. Turn on auto-triage and it also marks what's urgent and flags the right care group. It never writes free-form messages to patients.
Pick a message to Lakeside Cardiology
Gloria Mendez
Lakeside Cardiology
My ankles are more swollen since Saturday and I get short of breath lying down.
App · Practice · 7:58 AM
Orpheus Activity: no activity yet
Details
Orpheus Activity
No activity yet
Orpheus posts only short notices from a fixed set, each one labeled as AI, and none until your practice turns them on.
An urgent message
Orpheus · Ultradoc AI
Access granted
Orpheus · Ultradoc AI
A channel is away
Orpheus · Ultradoc AI
Access ending soon
Orpheus · Ultradoc AI
A text only tells a patient that something is waiting. The message, the form, and anything about their care stay behind their sign-in to the Ultradoc app.
On the lock screen
Tuesday, October 13
9:41
Elm Street Dermatology: Your care team sent you a message in Ultradoc: https://ultradoc.net/app Reply STOP to opt out.
In the text
In the Ultradoc app
Oct 6
Dr. Hana Lin
10:12 AM
Only in the app
Give a doctor, the nurse line, or the billing office its own channel. You choose which patients can start a conversation there, who on staff can read it, and whether replies carry staff names.
Your care team
Doctors you've seen appear here automatically when the practice turns on direct messaging. Messages may be answered by their care team, always under their own name.
Edit channel
Nurse line
Who's in this channel
Who can start a conversation
Who on your team can see it
Staff names on replies
Auto-triage
A burst pipe, a snow day, a lost clinic day. Pick the days and offices from the calendar, see exactly who will hear and how, then send one notice per patient.
Notify patients of a schedule change
Send a notice to every patient with an appointment in a date range — for a closure, a move, or any change that may affect their visit.
First day affected
Last day affected
Locations
Message patients see in the app
A pipe burst at our North office, so we're closed Wednesday and Thursday. We'll call you to reschedule your visit — no need to do anything.
Patients reached by text message get the standard schedule-change notice instead — a text message can't carry a custom message.
139/1000
41 patients hold 52 appointments on Oct 21 – Oct 22. Each patient gets one notice, however many visits they hold.
1 appointment has no linked chart, so nobody can be notified for it.
On the app, the practice's own words
Summit Orthopedics
Oct 20, 4:12 PM
By text, the standard notice
Summit Orthopedics: Schedule change Oct 21-Oct 22 may affect your visit. Call us or open Ultradoc: https://ultradoc.net/app
Message a colleague, a team, or the whole practice from the chat button that floats over Ultradoc. When talk turns into work, say who needs to do what and Orpheus drafts the task.
Front Desk
MVJTMarisol Vega
9:10 AM
Jamal Turner
9:11 AM
9:12 AM
Small rules that keep patients informed, staff in step, and nothing sitting unanswered.
Choose how many business days a channel message can go unanswered. After that, it's flagged for the whole practice team and a task opens.
Parents, guardians, and caregivers message for the people they look after, and every bubble says who wrote it and how they're related.
When a message leaves Orpheus unsure, it puts a question to your team in the conversation details. Anyone working the inbox can answer it.
Turn on billing capture and Orpheus drafts online-visit billing from your team's time in patient conversations. Drafts wait for review, and nothing is billed without staff approval.
However many messages you send, a patient off the app gets at most one text a day about them, held for your texting hours.
A patient who replies STOP gets no more texts, checked when a text is queued and again before it goes out. START turns texts back on.
Every text opens with your practice's Text Message Name. Set a neutral one so a lock screen never announces the kind of care behind it.
App notifications read “You have a new message.” The words, the sender, and the subject wait behind the patient's sign-in.
Avatars show which colleagues have the same patient or team chat open, so two people don't answer the same family twice.
Updates from scheduling and forms arrive in the patient's thread. What Orpheus and your team decide there flows on to Tasks, the patient's chart, and the provider app.
The same inbox, set up for how each kind of practice talks with its patients.
Pediatrics
At Cedar Pediatrics, parents message for each child and every bubble names who wrote it. Reminders to a shared family phone name a child by first name, and leave a teenager's name out.
Cardiology
A Lakeside Cardiology patient writes that their ankles are swelling. Orpheus marks it urgent, flags the nurse group, opens a task, and tells the patient the team knows.
Orthopedics
A burst pipe closes Summit Orthopedics' north office for two days. The front desk notifies every patient with a visit there and sees which two to call.
Behavioral health
Brightwater Behavioral Health texts as “Brightwater Clinic,” so the texts that say a message is waiting don't announce the kind of care behind them.
Dermatology
Elm Street Dermatology sends biopsy results as an app message. The text says only that a message is waiting; the result stays behind the patient's sign-in.
OB/GYN
When Harbor Women's Health's nurse line is away, Orpheus replies with its away message, and the patient app points to the front desk for anything sooner.
Security
Messaging runs on the same access controls and audit trail as the rest of Ultradoc.
How we protect patient dataPatient messages, staff replies, and staff chat are written to the audit log with who sent what and when.
Channel rosters and visibility settings decide who on staff can read a thread. Lists and previews never show a thread a viewer can't open.
Texts and push notifications say only that something is waiting; a booking text adds the date and time. The SMS page logs every text Ultradoc sent, with its delivery status.
Every part of Ultradoc reads from the same live record, so each one makes the others better.
Tell us how your practice runs. We'll set Ultradoc up around it and connect it to the EHR you already use.