Cardiology
The after-hours call, already routed
At Lakeside Cardiology, a patient calls overnight about ankle swelling. By morning there's an urgent callback in the Nursing inbox, linked to the call, with a recheck queued for when it closes.
Tasks· Platform
When a call, note, message, or form needs follow-up, Ultradoc makes it a task, routes it to the right person, and links everything behind it.
Close the follow-up task when the patient books?Ultradoc does that.
An animated rebuild of the Ultradoc tasks page. New tasks arrive from a phone call, a clinical note, a patient message, and a patient form, and each lands under the person or team its category routes to. When a nurse completes a task, it leaves the list and her inbox count drops.
One urgent callback at Lakeside Cardiology, taken apart piece by piece, from the after-hours line to the audit log.
Call back: ankle swelling since dose change
RARuth Adeyemi#000377
01Oct 13, 10:42 PM
Ruth calls after hours. The phone agent finds her chart and flags her message urgent.
Routed by the Callback categoryDefault role: NursingQueue: ClinicalFlagged urgent on the call
0210:42 PM
Callbacks belong to Nursing, so it lands in their inbox and the Clinical queue.
Incoming call · Ruth AdeyemiView call
Ruth reports ankle swelling since her amlodipine was increased last week. No shortness of breath. Asked for a nurse to call back in the morning.
Message takenOct 13, 2026 · 2m 48s
Ruth Adeyemi
DOB 01/01/1950 · MRN 000377
Recent notes
Office visit · Dr. Samir HaddadOct 6
BP above goal, amlodipine to 10 mg.
Echo review · Dr. Samir HaddadSep 12
EF 55 to 60 percent. No structural change.
03Oct 14, 8:03 AM
The call's summary, outcome, and link ride along, next to Ruth's chart and recent notes.
Imani Brooks started working on this8:04 AM
Imani Brooks 8:12 AM
Spoke with Ruth. Mild swelling, no shortness of breath. Drop amlodipine back to 5 mg?
Dr. Samir Haddad 8:20 AM
Yes, 5 mg daily. Recheck BP in 2 weeks.
048:04 AM
Imani, a nurse, claims it and asks Dr. Haddad. His answer arrives live, in the same thread.
Completed by Imani BrooksOct 14, 8:31 AM
Created follow-on taskOn completeView follow-on task
Created “Schedule 2-week BP recheck” on completion.
058:31 AM
It leaves every inbox, the recheck goes to the front desk, and every view and edit is logged.
Follow-ups from notes, calls, patient messages, forms, and appointment requests land in the same list, each linked back to where it started.
At Summit Orthopedics
Right knee arthroscopy, post-op day 12. Incision clean, dry, and intact. Range of motion improving with PT. Return to clinic in 2 weeks for suture removal and a wound check. Continue PT twice weekly.
Orpheus found one follow-up in this note
Marcus Webb
DOB 01/01/1971 · MRN 000512
Post-op visit · Dr. Lena ParkOct 13
Activity
Ultradoc created this task from a clinical notetoday
Each category carries a default role, department, and priority. New tasks land where the category says, unless someone picks an assignee by hand.
When Orpheus uses it
A patient or family member needs a call from the clinical team.
Limit a role to the categories it handles. Tasks in other categories stay out of its queues and can't be opened by link, unless they're assigned to that role.
Every view and change to a task is recorded in the audit log.
How Ultradoc protects patient dataA follow-up category can contact the patient until they book. When they book, the task completes and the reminders stop.
A follow-up task reminds the patient to book. After two messages the patient books a visit in the app, and the booking completes the task.
Set a task to activate on discharge or on surgery completion. Until then it sits in Waiting on event, out of everyone's queue.
Call patient 2 days after discharge
Leon Fischer · Room 412
Dormant — activates when the patient is discharged.
Attach a follow-on task to any task. Completing the first creates the second, with its category, priority, and due date already set.
Call back: ankle swelling
Create task on completion
Creates “Schedule 2-week BP recheck” on completion.
Imani is on the phone with Ruth.
Select tasks by click or by keyboard, then change their status, priority, assignee, or department together.
Open tasks reach you in the sidebar inbox and the provider app. In staff chat, one sentence becomes a task you confirm.
Your tasks first, then your team's. Claim one with a click, or approve a request with a second tap to confirm.
Your work
5 openAssigned to you
Assigned to your team
The provider app tells you when a task is yours, and you can finish it from Home.
The Ultradoc provider app: a push notification says you have a new task, the task appears at the top of your inbox, and you mark it complete from your phone.
Type who needs to do what. Orpheus drafts the title, category, priority, and assignee for you to check, and nothing is created until you confirm.
In staff chat, a doctor asks for a call to an imaging center. A teammate types who needs to do what, Orpheus drafts the task with a title, category, priority, and assignee, and the task is created only after a person confirms it.
The everyday parts of a task list, built for busy front desks and care teams.
My queue, Urgent, Needs decision, Unassigned, With patient, Waiting on event, and Recently completed are there from day one.
Group by patient, status, priority, assigned staff, or department, then sort by age or priority.
Each row's age warms from gray toward red the longer it waits, so the oldest work stands out without a report.
Find any task by patient, title, MRN, or task ID.
Approve an appointment request or grant app access from the task or from your inbox. A second tap confirms.
Avatars on a row show who has the task open right now, so two people don't call the same patient.
When Orpheus writes a task's title and description from a patient's request, the task says so, and staff read it as a summary.
Staff can get a text when tasks are assigned to them, batched into one summary and held during quiet hours.
A category can show as an alert badge on encounter cards, so an open request is in view when the patient arrives.
Tasks start where patients reach you and end where the work gets done.
Cardiology
At Lakeside Cardiology, a patient calls overnight about ankle swelling. By morning there's an urgent callback in the Nursing inbox, linked to the call, with a recheck queued for when it closes.
Orthopedics
Summit Orthopedics sets a two-day post-op call to activate on surgery completion. It sits in Waiting on event until the case is marked complete, then comes due on its own.
Pediatrics
A parent at Cedar Pediatrics asks in the app for an immunization record. The front desk gets a records task with the conversation one click away.
OB/GYN
At Harbor Women's Health, a patient sends a refill form from the app. The task names the medication, links the form, and is marked as written by AI.
Gastroenterology
Bayview GI's front desk sees each reschedule request under Needs decision. Approving it from the inbox updates the request, and the task closes itself.
Hospitalist group
At Riverside Hospitalists, a note that says to call two days after discharge becomes a task that waits, dormant, until the patient is discharged. Then it comes due.
Every part of Ultradoc reads from the same live record, so each one makes the others better.
Tell us how your practice runs. We'll set Ultradoc up around it and connect it to the EHR you already use.