Sent twice, worked once
When the same referral arrives again, Ultradoc compares it with the patient's recent referrals, reading both documents when it needs to. A copy from the same fax number folds under the original on its own, and anything less clear-cut is flagged for one-click review.
Existing referral · Oct 9
Harold Pettigrew
Colonoscopy · Iron deficiency anemia
High
This one · Oct 13
Harold Pettigrew
Colonoscopy · Iron deficiency anemia
Existing
This looks like a copy of another referral
Same patient, same requested service, and the same referring provider, sent again from the office's second fax line. The pages match the referral received Oct 9.
Arrived from a different fax number
Fold into itNot a duplicateCompare side by side
Duplicate referrals
What happens when the same referral arrives more than once.
- AutomaticFile a repeat copy from the same fax number under the original on its own, and ask about anything less clear-cut.
- Suggest onlyFlag a referral that looks like a repeat copy, and leave every decision to staff.
- OffDo not look for repeat copies. Staff can still mark one referral as a duplicate of another by hand.