a.

Ultradoc.

Ultradoc Technologies LLC, the company that develops and operates the Platform, together with its permitted successors and assigns.

b.

Platform.

The Ultradoc clinical workflow platform, including the web application, the Patient App, application programming interfaces, and all related services operated under the ultradoc.net domain.

c.

Patient App.

The Ultradoc mobile application for patients, distributed through the Apple App Store and Google Play, together with its associated patient-facing web services.

d.

Practice.

The medical practice, physician, or other healthcare provider organization that has engaged Ultradoc to provide the Platform, and through which you receive healthcare services. Your Practice — not Ultradoc — is your healthcare provider.

e.

Customer Agreement.

The separate written agreement (including a Business Associate Agreement) between Ultradoc and a Practice that governs the Practice's use of the Platform. If you use the Platform as a member of a Practice's workforce, the Customer Agreement governs that use, not these Terms.

f.

You.

The individual patient, or the parent or legal guardian acting on behalf of a patient, who creates an account in or uses the Patient App.

Use of the Patient App requires an account and an invitation or enrollment path made available by a participating Practice. When you create or use an account, you agree to each of the following:

1. (i)Provide information that is accurate, current, and complete, and keep it that way.
2. (ii)Maintain the confidentiality of your login credentials and any device on which you remain signed in.
3. (iii)Use only your own account, and never access or attempt to access another person's account.
4. (iv)Notify your Practice and Ultradoc promptly at security@ultradoc.net if you suspect any unauthorized access to or use of your account.
5. (v)Be at least thirteen (13) years of age to create your own account. The Patient App does not create accounts for children under thirteen (13); care for a child under thirteen is managed by a parent or legal guardian from the guardian's own account, consistent with the Practice's policies and applicable law.
6. (vi)If you manage care for another person — a child under thirteen (13), or an adult who has authorized you — confirm you are legally entitled to do so, and use that access only for that person's care.

You are responsible for all activity that occurs under your account. Ultradoc may suspend or refuse an account where required to protect the security of the Platform or the integrity of a Practice's records.

You agree not to do, or attempt to do, any of the following:

1. (a)Access, probe, or use the Platform in any manner other than through the interfaces Ultradoc provides.
2. (b)Attempt to gain unauthorized access to any account, system, or data, or to circumvent any security or access control.
3. (c)Interfere with or disrupt the integrity or performance of the Platform, including by introducing malware or placing unreasonable load on the service.
4. (d)Scrape, harvest, or bulk-export data from the Platform, or use any automated means to access it.
5. (e)Impersonate any person, misrepresent your identity or affiliation, or submit false or misleading information.
6. (f)Use the Platform to transmit content that is unlawful, threatening, harassing, defamatory, or infringing, or to abuse Practice staff.
7. (g)Reverse engineer, decompile, or disassemble any part of the Platform, except to the extent this restriction is prohibited by applicable law.
8. (h)Use the Platform for any purpose that violates applicable law or regulation.

§ 7.01

Appointments.

The Patient App lets you view upcoming visits and submit appointment requests. A request is not a booking: no appointment exists until your Practice confirms it. Scheduling, rescheduling, and cancellation policies are set by your Practice.

§ 7.02

Messages.

The Patient App lets you exchange secure messages with your Practice's care team. Messaging is not monitored 24 hours a day, 7 days a week, and is not for urgent or time-sensitive matters. Response times are determined by your Practice. Messages you send may become part of your medical record maintained by your Practice.

§ 7.03

Billing.

The Patient App displays balances and payment history provided by your Practice's billing systems. When you choose to pay, the app opens your Practice's own payment portal in your device's browser — card entry happens there, with the Practice's payment provider, and never inside the Patient App. Ultradoc does not collect, process, or store your payment card information. Billing disputes should be raised directly with your Practice.

I agree to receive appointment and account text messages from Ultradoc at this number. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of treatment.

1. (i)Practice staff opt in themselves: text notifications are off by default in every staff account, and turning them on requires verifying the phone number with a one-time code sent to it.
2. (ii)Message frequency varies. The program follows what happens in your care and your account rather than a schedule.
3. (iii)Message and data rates may apply. Ultradoc charges nothing for these messages, but your mobile carrier may charge you under your plan.
4. (iv)Reply STOP to any message to opt out. END, CANCEL, UNSUBSCRIBE, QUIT, and STOPALL do the same. You receive one confirmation, and no further messages are sent to that number. Reply START or UNSTOP to resume.
5. (v)Reply HELP or INFO for help, or email help@ultradoc.net.
6. (vi)Consent to receive text messages is never a condition of treatment, and opting out does not affect your account, your care, or your access to the Patient App.
7. (vii)Text messages are not for emergencies and are not a substitute for the secure messaging inside the Patient App. Carriers are not liable for delayed or undelivered messages.

If you downloaded the Patient App from the Apple App Store, the following additional terms apply:

1. (i)These Terms are between you and Ultradoc only — not with Apple Inc. ("Apple") — and Apple is not responsible for the Patient App or its content.
2. (ii)The license granted to you is limited to a non-transferable license to use the Patient App on Apple-branded products that you own or control, as permitted by the Usage Rules of the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
3. (iii)Apple has no obligation to furnish any maintenance or support services with respect to the Patient App. Ultradoc, not Apple, is responsible for maintenance and support as described in these Terms.
4. (iv)In the event of any failure of the Patient App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
5. (v)Ultradoc, not Apple, is responsible for addressing any claims by you or any third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.
6. (vi)In the event of any third-party claim that the Patient App or your possession and use of it infringes that third party's intellectual property rights, Ultradoc, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim.
7. (vii)You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. (viii)Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you downloaded the Patient App from Google Play, you acknowledge that these Terms are between you and Ultradoc only, that Google LLC is not responsible for the Patient App, and that your use of the App must also comply with the Google Play Terms of Service.

1. (i)Your license to use the Patient App ends, and Ultradoc may deactivate your account.
2. (ii)Deleting your Ultradoc account does not delete your medical record. Your medical record is maintained by your Practice and retained in accordance with applicable law and the Practice's retention obligations.
3. (iii)Provisions of these Terms that by their nature should survive — including intellectual property, disclaimers, limitations of liability, and dispute resolution — survive termination.